Exhibitor Service Manager

Position Overview: 
CDS is a rapidly growing Event Service Contractor for the Convention, Event and Exposition industry with more than 25 years of experience. We design and produce expositions, conventions and events throughout North America. We are headquartered in San Antonio, Texas with additional locations in Texas, California and Florida. The Exhibitor Service Manager position is responsible for supervising the Exhibitor Service Representatives, the Logistics Coordinator, and the Exhibitor Service Coordinator. The ES Manager works closely with other CDS managers to ensure consistency between departmental goals and company objectives. 

Responsibilities: 
Provide ongoing evaluation and performance feedback to the ES team based on customer service guidelines and trade show priorities 
Coordinate office and onsite staff schedules, ensuring adequate coverage 
Establish marketing strategies that promote CDS, encourage customer loyalty, and maximize profit 
Provide support in the evenings and weekends when CDS staff is onsite 
Develop and maintain vendor relationships 
Review and approve ES expense reports and vendor invoices 
Balance day-to-day activities with strategic objectives 
Guarantee complete audits and 100% collections for every event 

Job Requirements: 
Ability to work with a sense of urgency, while maintaining high personal standards of performance 
Ability to adapt in a dynamic environment; responding to changes and shifting priorities as dictated by the day-to-day activities 
Problem-solving skills while assessing and managing risks appropriately 
Team-building skills; creating purpose, growth, and appreciation in team members 
Ability to manage time and priorities 
Implement effective marketing initiatives 
Hands-on approach to learning and coaching 
Experience working in a flexible, employee empowered work environment 
Be a change-agent 

Company Benefits: 
Salary based on experience and performance 
Paid vacation and holidays 
Healthcare insurance 
Life insurance 
Long-term and short-term disability insurance 
Flexible spending accounts 
401(k) savings plans 
Other voluntary and ancillary benefits 
A positive, supportive environment and company culture 

VISIT OUR WEBSITE WWW.CONVENTIONDECORATING.COM.